Frequently Asked Questions
1. What are the check-in and check-out times?
Check-in is from 3 PM to 11 PM, and check-out is before 11 AM. Late check-out is available at an additional cost and must be pre-arranged with the booking agent.
2. Is ID proof mandatory for checking in?
Yes, a valid ID proof is required for check-in.
3. Is the hotel pet-friendly?
No, we do not allow pets in the hotel to ensure the comfort and safety of all our guests.
4. Does the property have Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel.
5. Is parking available?
No. Parking is not currently available for guests.
6. How do I cancel a booking?
If you booked through an OTA (Online Travel Agency), please contact them directly to cancel. For direct bookings, you can call or email us.
7. Are there any cancellation charges?
- Flexible: Cancel free of charge until 3 days before arrival. The total price will be charged if canceled less than 3 days before arrival.
- Monthly: Cancel free of charge until 5 days before arrival. The total price will be charged if canceled less than 5 days before arrival.
Early Bird: Non-refundable. Book at least 3 weeks in advance to receive a discount.
8. How is the cancellation money refunded?
Our finance department will issue the refund once approved. Refunds typically take up to 14 working days, depending on your bank’s procedures.
9. How do I check the status of my refund?
Once issued, a refund receipt will be sent to you. For any issues, please contact our finance department.
10. What amenities are included in the rooms?
Each room includes an en suite bathroom, modern fixtures, TV, Wi-Fi, and views of the surrounding area depending on the room type. Some rooms have a desk for business travelers. Additional amenities like an iron and ironing board or travel cot are available upon request.
11. Does the hotel have accessible rooms for guests with disabilities?
Due to the historic nature of the building, there are no ground-level bedrooms or lifts. Please inform us of your requirements when booking, and we will do our best to accommodate you.
12. What dining options are available at the hotel?
The hotel has a coffee shop that serves coffee and light bites. While we do not have a full restaurant, there are a variety of dining options within walking distance.
13. Is breakfast included in the room rate?
Breakfast is not included in the room rate. However, there are several nearby cafes and restaurants where you can enjoy a variety of breakfast options.
14. Can the hotel cater for special events?
Yes, the Royal Hotel Kettering is a perfect venue for weddings, engagement parties, birthday parties, anniversaries, and other special events. We also host business meetings and conferences.
15. How do I get to Royal Hotel Kettering?
The nearest airport is Birmingham Airport, about an hour's drive from the hotel. Kettering Train Station is within walking distance, providing easy access to major cities like London, Nottingham, and Leicester.
16. What attractions are near Royal Hotel Kettering?
Nearby attractions include:
- Wicksteed Park (5-minute drive)
- Boughton House (15-minute drive)
- Kettering Museum and Art Gallery (2-minute walk)
- Rushton Triangular Lodge (15-minute drive)
- The Yards shopping area (immediate vicinity)
17. Are early check-ins available?
Yes, early check-ins are available at an additional cost and must be pre-arranged with the booking agent.
18. Is a security deposit required?
No it is not.
19. How can I contact the hotel for general inquiries?
You can reach us at +44 (0)333 4444 324 or email enquiries@royalhotelkettering.com for general inquiries.
20. How do I book a stay at Royal Hotel Kettering?
Please visit our website or contact our booking department at enquiries@royalhotelkettering.com.
For more information or specific inquiries, please contact our front desk. We look forward to welcoming you to the Royal Hotel Kettering!