This short-term rental agreement is concluded between Royal Hotel Kettering as the Host and the Guest. The terms and conditions of your stay are presented below.
Royal Hotel Kettering, residing at Market Place Market Place, provides accommodation in two separate ways:
Note: The Host will, on request and with approval from the Owners, provide the names and addresses of the Property Owner(s) in which they have made a reservation.
Customers renting the property with the Host are hereafter referred to as the “Guests” or the “Guest”. The Guest(s) are obliged to provide their full names.
The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. The host reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case, no paid funds will be returned. The full Security Deposit will be retained, and the relevant public authorities will get informed.
The rental period commences at 3:00 pm on the “Arrival Date” and ends at 11:00 am on the “Departure Date”. This rental period comes into effect unless different check-in and check-out times have been agreed upon, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”.
Note: This Agreement applies to the Guest’s stay from the “Arrival Date” to the “Departure Date”, but also to any other dates that may be included if the reservation is changed.
All prices are quoted in GBP; unless otherwise specified, the prices quoted include VAT at the prevailing rates if applicable. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion.
The full price of the booking is due at the time of booking. Payment for bookings must be completed online to secure the reservation. If this is not received on time, the Host reserves the right to cancel the booking and charge the full value of the booking to the Guest.
Any charges raised against the Host by their bank for handling dishonoured cheques or any other payments will be passed on to the Guest by way of a deduction from the Security Deposit. Payment for bookings may be made by one of the following methods:
Cash or cheque payments will only be accepted in exceptional circumstances and with prior approval of The Host. Cheques should be payable to the Host. Postdated cheques are not acceptable.
All bookings can be placed either through: The Host’s Secure Website/Email/Phone No(s). The availability displayed at the time the Guest sends the email cannot be guaranteed as an alternative booking may take place in the meantime.
The Guest has the right to occupy the property for a Rental Period only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.)
The Guest agrees:
In case of breaching these terms and conditions, the Guest will be required to leave the property immediately, and no refunds will be offered.
In case of an emergency, the Guest is asked to:
The loss of a key (including parking fobs) to a property will be charged. Keys must be returned upon check-out as stipulated in the property’s House Manual or as per the Host's instructions.
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed.
No guarantee can be made that the internet service provided will be compatible with the Guest’s device. No technical support for the connection is available. The functionality of the connection cannot be guaranteed. Should the broadband connection not function for any reason, no liability is taken by either the owner or the Host, and they cannot be held liable for any losses resulting from the loss of connection.
Wireless internet service is free to those Guests who accept the terms and conditions below. By accessing the internet through Host’s Service, the Guest will be deemed to have read, understood, accepted, and agreed to be bound by these terms and conditions of use. Please do not use the Service if you do not agree to all of the terms and conditions.
The property will have been cleaned by a professional cleaning company prior to the Guest's arrival. The Guest undertakes to notify the Host at their earliest convenience should they notice inadequate cleaning, so the Host can endeavour to rectify the situation. The Guest is asked to leave the property clean, ensuring that all used dishes are loaded in the dishwasher and turned on before departure.
The Landlord and the Host hold no liability for personal properties belonging to the guests left at the property during their stay. Any personal properties left at the property after the agreed check-out time may be moved, removed and/or disposed of by the Host.
The Host has the right to terminate a booking at any time on the grounds of abuse to the staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking inside or outside of the property will immediately terminate the booking, with no refund being offered.
The Royal Hotel Kettering reserves the right to amend prices quoted due to errors or omissions. While every endeavour is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by the Host is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement in writing or otherwise, but Royal Hotel Kettering is not liable for any variation caused.
The Host cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner, Host, or its representatives can be held responsible for any circumstances beyond the Host’s control, including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. The Host will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by the Host.
Any complaints about the property, its contents, or the Host staff must be made immediately by both of the channels below:
All complaints must be notified to the Host as soon as reasonably practicable, as the Host may be required to carry out an on-the-spot investigation and, if necessary, request the Owner to take remedial action. Should you have a complaint, please allow the Host or the Owners the opportunity to put matters right during the Rental Period.
The Host will take all reasonable steps to settle the problem. The Royal Hotel Kettering shall not be liable for any complaint submitted after the completion of the Rental Period. Complaints that have not been resolved by the Host by following the in-house complaints procedure can be further escalated to The Property Ombudsman.
The Host will not be liable for any delay, loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or The Host is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
The Host’s representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and for the Owners to carry out any essential repair or maintenance work.
The property is used as a serviced Rental Period accommodation, so it is exempt from security of tenure under the Rent Act. No tenancy rights are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and is included by default in the Guest’s booking request.
It is recommended that personal insurance be taken out against cancellation or loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.
The Host takes the Guest’s privacy and confidentiality seriously. The Host collects (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. The Host uses cookies to monitor site usage and related information. The Host will try to keep the Guest’s data up-to-date and accurate, but the Host provides no warranty or guarantee and bears no liability to the Guest in the event that any data transmission over the Internet is not completely accurate or secure. The Host may use the Guest’s information to help improve the Host’s website and the Host’s service, to personalise the types of information the Guest receives from us, as well as for internal statistical, marketing and administrative reasons. The Host does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying the Host with the Guest’s information, the Guest consents to the Host’s use of the Guest’s information as described above.
The Host does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guests or anyone connected with the Rental Period may incur. The Host nor the Owners shall not be held responsible for any maintenance/building works outside the rental property now and in future.
The person who places the booking certifies that he or she is authorised to agree to the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the property occupants. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.
All properties are used at the Guest’s own risk. At properties with a balcony or elevated terrace, this is used at the Guest’s own risk. Parents should ensure that their children are supervised in such areas at all times.
The contract is deemed to have been made at the Market Place Market Place. This Agreement's validity, construction and performance shall be governed by English law.
In the event that a court finds that a condition in these Terms and Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms and Conditions, which will continue to be valid and have full force and effect.
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